Refund Policy

We want you to love your luluniverse products! Here’s everything you need to know about returns and exchanges. ✨

📋 Return Policy Overview
We offer a 14-day return policy from the date you receive your item. We understand that sometimes products don’t meet expectations, and we’re here to help make it right.

⚠️ Important: Unopened Packages Only
For hygiene and quality reasons, we cannot accept returns on opened packages. Once craft supplies are opened, they cannot be resold to ensure every customer receives fresh and pristine products.
Before opening your package, please:
✅ Verify you received the correct items
✅ Check that quantities match your order
✅ Inspect for any shipping damage
✅ Contact us immediately if anything seems wrong

 Return Requirements
To be eligible for a return, your item must meet ALL of the following conditions:
Timeframe: Within 14 days of delivery
Condition: Completely unopened and unused
Packaging: Original packaging intact with all seals
Tags: All tags and labels attached
Proof: Receipt or order confirmation required

🔄 How to Start a Return
Step 1: Contact us at luluniverse@gmail.com with:

• Your order number

• Reason for return

• Photos of the unopened package (if damaged)

Step 2: Wait for approval

• We will review your request within 24–48 hours

• If approved, we will send return instructions

Step 3: Ship your return

• Pack items securely in the original packaging

⚠️ Important: Items sent back without prior approval will not be accepted.

🚨 Damages & Issues
Found a problem with your order? We’re here to help!
Please inspect your package immediately upon delivery and contact us right away if:

• The item is defective or damaged

• You received the wrong product

• The package appears tampered with

• Quantities don’t match your order

Contact us within 24 hours at luluniverse@gmail.com for the fastest resolution.

❌ Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:

• Opened packages (any craft supplies once unsealed)

• Custom or personalized orders

• Sale items and clearance products

• Gift cards

• Items without original packaging

🔄 Exchanges
Want a different product? Here’s the fastest way:

1. Return your current item (following our return process)

2. Place a new order for your desired product

3. Receive a refund for the returned item

This ensures you get your new items quickly without waiting for the return process to complete.

🌍 European Union Customers
EU 14-Day Cooling-Off Period:
You have the right to cancel or return your order within 14 days for any reason, with no justification needed. All standard return conditions still apply (unopened, original packaging, etc.).

💰 Refund Process
How Refunds Work:

• We receive your return → Inspection within 2–3 business days

• Approval notification → Email confirmation sent to you

• Refund processed → Automatic refund to the original payment method

• Funds returned → Within 10 business days

Still waiting after 15 business days? Contact us at luluniverse@gmail.com, and we’ll investigate immediately.

💡 Tips to Avoid Returns
Before placing your order:

• Read product descriptions carefully

• Check quantities and colors

• Contact us with any questions at luluniverse@gmail.com

After receiving your order:

• Inspect the package before opening

• Contact us immediately if anything seems wrong

• Start with a small test area if unsure about colors

📞 Need Help?
Questions about returns or exchanges?
📧 Email: luluniverse@gmail.com
⏰ Response Time: Within 24–48 hours
🗣️ We’re here to help!
Common questions we can assist with:

• Product compatibility questions

• Color matching advice

• Quantity recommendations

• Order modifications (before shipping)

🤝 Our Commitment
At luluniverse, we are committed to your satisfaction while maintaining product quality for all customers. Our return policy balances flexibility with hygiene standards to ensure everyone receives the best possible products.
Remember:
When in doubt, contact us BEFORE opening your package!
We’re always happy to help ensure you’re completely satisfied with your order.
Enjoy crafting! 🌈

luluniverse Customer Care Team