Accessibility Statement
At luluniverse, we are committed to making our website https://www.luluniverse.com accessible to people with disabilities. We strive to ensure that all visitors, regardless of ability, can access and enjoy our products, content, and services.
What web accessibility is
An accessible website allows visitors with disabilities to browse and interact with the site with the same or a similar level of ease and enjoyment as other visitors. Accessibility can be achieved through thoughtful website design, built-in system capabilities, and compatibility with assistive technologies such as screen readers, keyboard navigation, and other accessibility tools.
Accessibility adjustments on this site
We have adapted this site in accordance with WCAG 2.1 guidelines and aim to meet the accessibility level of AA. We continue to monitor and improve accessibility across the site to provide an inclusive experience for all users.
As part of our commitment to accessibility, we have implemented the following measures:
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Used Wix accessibility tools and best practices to improve overall usability
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Set the language of the site for proper screen reader functionality
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Defined clear and consistent heading structures on all pages
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Added alternative text descriptions to images
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Implemented color combinations that meet required contrast standards
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Ensured logical content order throughout the site
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Enabled keyboard navigation where applicable
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Reduced unnecessary motion effects
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Worked to ensure that videos, audio, and downloadable files are accessible whenever possible
Declaration of partial compliance with the standard due to third-party content
Certain features and pages on our website rely on third-party platforms and services, including PayPal and Stripe, for payment processing and related functionality. The accessibility of these elements depends on content and systems that do not belong to luluniverse.
As a result, we declare partial compliance with accessibility standards for sections of the site that include third-party content or services. We encourage these providers to maintain and improve their own accessibility standards.
Accessibility arrangements in the organization
luluniverse operates as an online-only store and does not maintain physical retail locations open to the public. Therefore, accessibility arrangements for physical offices or branches are not applicable.
Requests, issues and suggestions
We welcome feedback from our users. If you encounter any accessibility barriers while using our website, or if you require additional assistance, please feel free to contact us.
Accessibility Contact:
Customer Support Team – Luke
Email: luluniverse@gmail.com
Please include details about the issue you experienced, including the page URL and a description of the problem, so that we can address it as quickly as possible.