Privacy Policy | luluniverse official

Last updated: August 23, 2025

luluniverse operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. luluniverse is independently hosted and does not use third-party platforms such as Shopify for data storage or processing.

luluniverse operates this website and online store (the “Services”) to provide customers with a curated shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

Contact Information – name, billing address, shipping address, phone number, email address
Payment Information – credit/debit card details and transaction confirmations (processed securely through third-party payment providers)
Account Information – username, password, preferences
Order Information – items purchased, returns, exchanges, order history
Communications – messages sent to customer support
Device Information – IP address, browser type, device identifiers
Usage Data – pages visited, time spent on site, interactions with our Services

We do not knowingly collect personal information from children.

How We Collect Information

We collect information:

Directly from you when you create an account, place an order, or contact us
Automatically through cookies and similar tracking technologies
From service providers such as payment processors and analytics providers

How We Use Your Information

We use your personal information to:

Process and fulfill orders
Provide customer support
Improve our website and services
Prevent fraud and ensure security
Send transactional emails (order confirmations, shipping updates)
Send marketing communications (you may unsubscribe at any time)
Comply with legal obligations

How We Share Information

We may share your personal information with:

Payment processors to securely process transactions
Shipping carriers to deliver your orders
IT and hosting providers (including Wix) to operate our website
Analytics and marketing providers
Government authorities when required by law

We do not sell your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze traffic and usage
Support marketing and advertising efforts

You may adjust your browser settings to refuse cookies.

Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the Internet is completely secure.

Data Retention

We retain personal information only as long as necessary to:

Provide Services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Your Rights

Depending on your location (including the United States, UK, or EU), you may have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your personal information
Request data portability
Opt out of marketing communications

To exercise your rights, contact us using the details below.

International Transfers

As an international business, your information may be processed outside your country of residence. We take appropriate measures to ensure lawful data transfers.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:

Email: luluniverse.official@gmail.com

Customer service headquarters:
New York City, United States
Hong Kong

For purposes of applicable data protection laws, luluniverse is the data controller of your personal information.